FAQ
Here you will find a short list of our most frequently asked questions. If you have a question that is not answered, please do not hesitate to contact us by telephone or e-mail.
Product information
Using the search function (type or article search) by typing in a Bürkert type or article or by using the navigation in "Products & Application".
Visit the “spare and wear parts” page and follow the instructions.
Type in your Bürkert product type (eg. 6213) within the search function. There you will find a filter for "Downloads" or you can go to the “Type Detail Page” where you will find a download section with all related documents for your product.
Type in your Bürkert product type (eg. 6213) within the search function. There you will find a filter for "Downloads" or you can go to the “Type Detail Page” where you will find a download section with all related documents for your product.
There are a couple of locations! For English versions created in the USA, visit this page. There are also some videos that were generated in a different language, but have been translated to English here.
Type in your Communicator-supported Bürkert-type (i. e. 8741) within the search-function and enter the type-detail-page. There you have a download section where you will find the Communicator-software for your product.
EDIP (Efficient Device Integration Platform) is a device platform for intelligent connections. Read more about EDIP.
Approvals of certified products can be found on the website of the relevant institution:
- VDE: https://www.vde.com/en/Pages/Homepage.aspx
- DIN Certco: https://www.dincertco.tuv.com/?locale=en
- UL: https://iq2.ulprospector.com/
- DVGW: https://www.dvgw-cert.com/en/metanavigation-oben/contact.html
- CSA: https://www.csagateway.com/irj/portal
- FM: https://www.approvalguide.com/CC_host/pages/public/custom/FM/login.cfm
- IECEx: https://login.iec.ch/
- 3A: https://www.3-a.org/3-A-Symbol-Certificates/-Search-Database-of-Current-Certificates
- NSF: https://info.nsf.org/Certified/PwsComponents/index.asp?standard=061
The previous product information search in the MyBurkert area is now integrated in the regular search function on top of the page.
No. The 8619’s batching capabilities differ slightly than that of the 8025 or 8035 batch controller. The 8619 features a “Volume Dosing” function which is based on time whereas the 8025 or 8035 batch controller is based on the volume counting down to zero. With the 8619’s “Volume Dosing” function, one specific volume set-point is programmed into the device and once that volume set-point is reached, the 8619 then sends a command signal to open a valve and start the dosing based on a pre-programmed amount of time. Once that time expires, the command signal stops along with the dosing, the count up to the set-point starts again and the process repeats. This type of “time” based dosing is used typically in cooling tower applications.
The 8025/8035 batch controller on the other hand simply works by entering various volumes. A button is pressed on the keypad or an input signal is sent to the electronics to engage the relay and therefore opening the valve that is controlling the flow stream. This starts the countdown to zero. Once zero is reached, the relay disengages, closing the valve and stopping the flow. The process must be repeated manually.
No. If an analog output signal from a flow transmitter(i.e. 8035 or 8036) is connected into the 8619’s analog input card, the xmtr’s Flow Rate will register on the 8619 but the totalizers will not. The totalizers will only register when the input signal is a frequency pulse coming from a typical Hall effect flow sensor( i.e. 8020 or 8030).
Possible cause: Impedance mismatch(High Loop Resistance)
Possible Fix – A signal conditioner
Yes! You can configure a valve island of Type 8652 AirLINE yourself. Call up the type – e.g. via the search function – and start your first configuration.
At the bottom of the configuration tool, you can see your individual configuration code at any time.
Click on the “three dots” next to the configuration code to open a pop-up box from which you can copy the number.
Under this, you can see the result of your most recent work.
Entering the code in the search bar of our website will take you to your most recent work status.
Here, you also have the option of forwarding the link to your configuration.
This allows you to share your result with your colleagues or a Bürkert employee.
When you enter the code in the search, your most recent work is called up.
The validity date of your configuration also appears.
This is only necessary if you log in after configuring your desired product to complete your order.
After confirmation, you will be shown your customised price and the shipping date for your configuration.
They can be found in the S030 or S020 manual depending on the fitting being used.
Functions
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Yes, you can order products easily using our eShop once you are registered. To do so please register yourself.
Take a look at our short e-Shop video to learn about the advantages of registration and online ordering:
You can register for the eShop using the LogIn button at the top right hand corner of the website. If you are an already an existing Bürkert customer, you can register quickly and simply by entering your customer number and any invoice number:
If you are not yet a Bürkert customer, then please sign in as a new customer:
If you are still unable to order after you have fully activated your customer account (including setting your password), please contact us. We will try to solve the problem as soon as possible and apologize for the inconvenience!
You´ll find prices, delivery notes, invoices, contacts etc. in main the navigation point „My Burkert“.
You can enter your article number or type number directly into the search box or type in a particular search term. After entering the third character, an autocompletion result will appear, providing your search keyword or phrase is available. You can then select the required item or description from the options provided.
Yes, our Quick Order is the simple and fastest way to fill your shopping cart. You have three options to put Bürkert products in the shopping cart using Quick Order.
You can find the video on our Bürkert Quick Order function here:
1. Via the “identification number”: Enter the identification numbers in the designated fields, then adjust the quantity and use the button to add everything to the shopping cart. You can download the list for checking or save the items in an individual watchlist.
2. Via the “CSV/Excel documents upload”: Drag your file into the designated field or use the button to search your computer. Your file should display the following formatting:
- Format: Excel or CSV
- two columns
- Column 1: identification number (required)
- Column 2: quantity (optional)
- If your file displays more than two columns filled with data, only the first two columns will be edited anyway.
- If your file only displays one column, but it is filled with identification numbers, it can be edited, the item quantity is then stated to be 1.
3. Via “Copy & insert”: Enter the identification number and quantity per line in the input window and press the Enter key after every line. An example of the input format is highlighted in grey in the input window. Next, confirm your selection with “Accept input”.
Go directly to Quick Order here.
Yes, this is possible directly when selecting the item. You can add the appropriate certificate on the item page under the quantity selection:
You can also add additional certificates here or edit certificates which you have already added:
All available documents are clearly listed in a pop-up and can be added with a click. If a certificate is already included by default in the item selection, then it is marked accordingly. This is not listed separately in the shopping basket because it belongs to the item.
As soon as you place the item in the shopping basket, the selected certificates are automatically displayed in the shopping basket and added to your order.
Once the Bürkert products which you have ordered have been delivered to you, you can download the ordered certificate either via the My Bürkert customer portal or via the item page:
Download in the My Bürkert Customer Portal
- First, log in to the Bürkert website with your login details.
- Open the corresponding order in the “My orders” tab in your customer account.
- The certificates ordered are visible directly under the corresponding item as “Associated item” and are available for you to download:
Download via the item page
- Log in to the Bürkert website with your login details.
- Use the website search function: enter the identification number of your Bürkert product and navigate to the corresponding item page.
- Enter the serial number of your Bürkert product on the item page in the “Product-specific information” section. You will find the serial number on the type label of the product.
- The corresponding certificates are available for download here:
- Acceptance Certificate 3.1 EN10204 in various versions
- Factory Certificate 2.1 EN10240 and 2.2 Factory Certificate EN10240
- Calibration certificates
- Certificates of Origin
- Manufacturers’ declarations
- and more. Tell us about your own case!
General Information
Contacts and / or distributors are shown using the "World Map Icon" in the header area or within the "Contact" navigation point.